Referrals by HOME SERVICES PANAMA makes your home remodel, repair, maintenance, or cleaning project as simple and hassle-free as possible – at NO COST TO YOU
As homeowners in Panamá, we suffered through trying to find qualified and reliable people and had our share of disappointing home improvement and construction outcomes. It was not our idea of a carefree lifestyle to waste time on contractors who didn't return calls, who didn't show up on time (or at all), who failed to complete the job with competency and professionalism, or whose pre-job estimates were based more on a fairy tale than reality.
One has to ask: Is life all about working a full-time job during the week only to spend the weekend doing basic maintenance jobs instead of spending quality time with family; or, why bother owning a beach or mountain retreat as a second home when all you do while there is repair and maintain things; or, while retirement needn't mean you have to sit around all day twiddling your thumbs, should it necessarily involve excessive hours of maintenance work in any given day?
If these describe your lifestyle, and not by choice, maybe it's time to think of a better way ... let us help you uncomplicate the process of finding someone to relieve you of some of your mundane tasks or projects.
It starts with you signing up as a MEMBER. After that, when you have need for Home Improvements-Renovations-Repairs, Yard & Outdoor work, House Cleaning, Handyman or Professional Services, Computer or Appliance Service, or, Aging-at-Home Services, click on our website link: WHAT DO YOU NEED DONE and select the specific sub-category.
Then, based on your answers to a series of questions, we are able to custom tailor your project to (hopefully) one or (preferably) more SERVICE PROs who have indicated they possess the necessary expertise and/or credentials to do your job, and who have agreed to provide in-home service where and when you need it.
From our database of SERVICE PROs, we provide you with reliable estimates or, better yet, actual quotes to complete the job per the responses you gave to the questions. You select the SERVICE PRO who best meets your needs and budget, and hire him/her directly.
But we are more than a matchmaking or referral service. While your project is underway, we follow up to see how it's going and offer advice as you may need or do whatever is possible to assure your complete satisfaction with your finished project.
Over time—and with your help and that of our other MEMBERS— recommendations on SERVICE PROs will improve to the benefit of everyone . . . your neighbors, your friends, your family, and YOU.
HOME SERVICES PANAMA tailors our referral to your specific project, thereby ensuring you don't waste your time and energy.
We take no membership fees or no advertising fees from our SERVICE PROs. They are referred to our MEMBERS based on their profile and background check. There is no incentive for us to recommend those who would pay more for a preferred position on our list of PROs or who can afford a larger ad in a prestigious advertising medium. We take no lead fees so there is no temptation to refer those whose credentials do not fit your needs just to collect as many lead fees as possible. We get paid only by the Contractor, and only when we've matched them with a MEMBER (homeowner) who hires them.
One of our SERVICE PRO Recruiters makes contact with a Contractor and invites them to apply to HOME SERVICES PANAMA through our Website. There are three steps in the process of gathering information through this application process in which they must provide basic profile information, including referrals from prior jobs. Once the first step is approved, they move on to a more intensive process where they are encouraged to provide qualifications of any of their employees sent to work in your home (including licensing/insurance, if applicable) and a police clearance certificate. Only then do they move from being an applicant to an approved SERVICE PRO with HOME SERVICES PANAMA.
We also make contact with friends and acquaintances to make referrals of Contractors they have used in the past to invite them to complete our application process. As a private homeowner, we have found that simply relying on the recommendation of a friend/acquaintance or family member of a Contractor is insufficient, as the “friend” may have bias or not be equipped, even with the best of intentions, to match a Contractor to the needs of a specific job. That's why there is no shortcut to our business model and is what we do best at HOME SERVICES PANAMA.
We follow up on our referred jobs. And, we ask our MEMBERS to help improve our referrals by providing a confidential review. We'd like to know how the project went (including cost and how close to estimate did the project come out at), the response time, professionalism and quality of work; if the SERVICE PRO and his workers were respectful of children and pets, and if they cleaned up their mess at the conclusion of the workday or after the job was finished. Or, did they really botch up the job!
Over time, and with feedback from you—our MEMBERS—we can develop a rating system on our SERVICE PROs to make the selection easier and more reliable for you. For now, we have to depend on the vetting process.
One other benefit from the help our MEMBERS give by completing a post- project survey, over time we can evaluate costs of an individual job (eg. installing a sink) and develop a real cost economic model for common in- home services. By doing so, you as a MEMBER, can evaluate if what is quoted on your project is on the low-end, average, or high end for what others are paying for the same service in your area. What a tool!
Additionally, an approved SERVICE PRO is assigned his own webpage link— SERVICE PRO CENTRAL—and, as an example, is responsible for keeping his information current with regard to employees sent to work in the homes of our MEMBERS. Such information might include identification information, licensing, insurance, police clearance report, or changes in his Corporation structure, physical location, or contact information.
There is a huge advantage using one of our SERVICE PROs versus selecting someone to work in your home from a paid advertising source: if challenges arise, and you're unable to work it out with the SERVICE PRO, please contact us. In most cases, we can resolve the issue. Moreover, the SERVICE PRO has every incentive to make things work out well because he or she wants to receive future referrals. Think of the impact on the quality of service providers and services performed if we had 1,000, 5,000 or 10,000 plus MEMBERS nationwide providing feedback. How many Contractors would risk negative exposure on that level?
Absolutely not! We are merely a conduit that attempts to match the needs of our MEMBERS to complete their projects based on their expressed requirements with SERVICE PROs who are interested in the job and have the experience/expertise as detailed in their profile. And whenever possible, we try to refer more than one SERVICE PRO (based on availability) for a project so that our MEMBER has a choice.
Our SERVICE PROs compensate us with a small percentage of their revenue based on a job we referred and which they completed.
Some may, most don't. We don't encourage them to pad their quotation to cover the amount they give us as a referral or revenue-sharing fee; but we have no control. We explain that by using our service, we refer real customer jobs - no chasing false leads. We charge them no advertising fees so they save a lot of money they would ordinarily spend in advertising (where they pay whether they get jobs or not); and we allow them to place a special “deal” or promotion twice annually on our Website and which we also promote through OUR direct mail to our MEMBERS. This helps our SERVICE PROs fill in gaps in their work schedule and could save our MEMBERS on home services they would normally want anyway but at a greatly reduced cost (eg: a handyman offering to pressure wash driveways at the end of the rainy season where he can lump in a group of customers in a close area to make best use of his time and resources – of course, he'd be able to cut costs and pass these on in a “Deal” or a Promotion).
It is also important for you to know, the SERVICE PRO has formally agreed not to quote or charge more for a referred service to a MEMBER than he would charge to the same MEMBER had the SERVICE PRO or the MEMBER not been affiliated with HOME SERVICES PANAMA.
He/she is also restricted from adding on costs for transporting workers or material to your job site as a surcharge from the initial quotation.
No. Neither our MEMBERS nor our SERVICE PROs pay membership fees. We only profit when we match a MEMBER with a SERVICE PRO who meets their needs and completes the project to the MEMBER's satisfaction. We believe this is the only model that creates a win-win-win for all parties.
We never sell or share any information we receive from or about our MEMBERS. Small or large, our MEMBERSHIP list will NEVER be sold or distributed.
When we invite a SERVICE PRO to quote on a referred job, they are not given the details of the MEMBER requiring the service nor any contact information. They merely respond to a project number with specific details in a geographic location. Once they have expressed interest in that project and have supplied a quote to us, we forward that quotation onto you, our MEMBER. Once you decide to accept a SERVICE PRO for your project, they are then, and only then, given your name and location information.
In this way, your privacy and details of your property are preserved and you will never be harassed. You can make your decisions and choices without undue influence or pressure.
For more information, click PRIVACY POLICY.
We are physically located in Sorá, district of Chame, Panamá Oeste. You can reach us by email: contact@homeservicespanama.com.pa
When you SIGN UP as a Member, we will be notified by our Webmaster immediately; we will respond with detailed contact information. In the meantime, we solicit you to be aware of our Privacy Policy and the Terms & Conditions as a MEMBER of HOME SERVICES PANAMA.